topic Re: SIM CARD in Get Support

SIM CARD

Miphan5758 — Mon, 08 Jan 2024 21:26:04 GMT

Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders. Seems like they don't solve issue from customer huh?

Re: SIM CARD

computergeek541 — Mon, 08 Jan 2024 21:25:48 GMT

@Miphan5758 wrote:
Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders. Seems like they don't solve issue from customer huh?

Please end a pirvate message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM CARD

Handy1 — Mon, 08 Jan 2024 21:26:25 GMT

@Miphan5758 You trying to send ticket with chat bot ??! You can use this direct link to support instead also note

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM CARD

lila12 — Mon, 08 Jan 2024 21:49:04 GMT

Try to contact PM support. They will help you with this issue.