topic Re: Having issues in Get Support

Having issues

Gin2 — Mon, 08 Jan 2024 20:29:12 GMT

I’m new to public mobile and I subscribed to 50gb data on 5g network and free eSIM took my payment and then said I had to submit a ticket which I couldn’t seem to get to anything cause they kept going back to the payment review and pay and they already took my payment once and I refuse to pay it again any suggestions on how I can either get my phone working or refund to go to another phone company

Re: Having issues

Phil_Adelphus — Mon, 08 Jan 2024 20:31:21 GMT

@Gin2 The chatbot/ticketing system is broken which causes a lot of frustration! Instead, send a private message to customer service using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or at Messages if you tap on your avatar beside the bell icon

Re: Having issues

Handy1 — Mon, 08 Jan 2024 20:32:18 GMT

@Gin2 Check your sim manager in phone settings maybe the eSIM already installed just needs to be enabled or set to primary . Can also check your welcome email for the QR code and install . If still no luck please submit ticket with support using this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Having issues

hTideGnow — Mon, 08 Jan 2024 20:54:27 GMT

HI @Gin2

you might have sent an ticket already

While you are waiting, you can check your Sim Manager and see if PM eSIM is already installed? sometimes the error just about it installed but not activated. Please check

Re: Having issues

Gin2 — Mon, 08 Jan 2024 22:24:34 GMT

Thanks that’s worth a shot thanks