topic PRIVATE MESSAGE @ Cs agent in Get Support

PRIVATE MESSAGE @ Cs agent

PRH — Mon, 08 Jan 2024 20:34:25 GMT

I need to cancel the service of my partner who hasn’t been able to activate her account because her new phone is not compatible with the esim we ordered. I want to write a ticket to cancel her service and refund the two charges that have been charged to her, but have not been able to file a request associated with her account because her account cannot be finalized without activating the esim.

Re: PRIVATE MESSAGE @ Cs agent

will13am — Mon, 08 Jan 2024 20:32:56 GMT

@PRH , would using a p-SIM be a deal killer?

Re: PRIVATE MESSAGE @ Cs agent

Handy1 — Mon, 08 Jan 2024 20:32:58 GMT

@PRH Use this direct link for support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PRIVATE MESSAGE @ Cs agent

Phil_Adelphus — Mon, 08 Jan 2024 20:33:09 GMT

@PRH You can contact customer service by private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply either at the envelope icon top right or if no envelope tap your avatar to the right of the bell icon for Messages

Re: PRIVATE MESSAGE @ Cs agent

computergeek541 — Mon, 08 Jan 2024 20:33:09 GMT

@PRH wrote:
I need to cancel the service of my partner who hasn’t been able to activate her account because her new phone is not compatible with the esim we ordered. I want to write a ticket to cancel her service and refund the two charges that have been charged to her, but have not been able to file a request associated with her account because her account cannot be finalized without activating the esim.

Please work with a Public Mobile customer support agent to arrange having the activation changed to a physical sim card activation. A ticket can be opened using the chatbot at

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot gives and error message, send a private message to CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437