topic Unable to Process Payment in Get Support

Unable to Process Payment

ariabechtold — Mon, 08 Jan 2024 19:15:23 GMT

Hello,

My old credit card recently expired and every time I try to update my payment method with the new card, the website says 'unable to process request at this time. Please try again later.' I have tried at various times and it gives me the same error. I entered all the information correctly and the card has funds available. How can I update my card successfully on my account? (at this point my account has been suspended because I can't update the card)

Thanks.

Re: Unable to Process Payment

Sansan — Mon, 08 Jan 2024 19:23:53 GMT

Sorry for this! This has been an issue for some time now, i have seen several people say they are not able to update cc info.

Strange!! I would send a message to cs agents at the link below to advise and see what they say is the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to Process Payment

BKNS27 — Mon, 08 Jan 2024 19:35:34 GMT

@ariabechtold

Try the PM app then click on the + symbol then over to the Payment section and see if that works.

This seems to be an issue but it has been resolved:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/td-p/1102844

Re: Unable to Process Payment

Handy1 — Mon, 08 Jan 2024 19:35:16 GMT

@ariabechtold If your in a hurry you can but payment vouchers and make it *611 to resume service . And get support to help update credit card

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437