topic Re: Change subscription in Get Support

Change subscription

Mogi1 — Mon, 08 Jan 2024 09:20:24 GMT

There is no option to change my current 3G subscription to 4G or 5G. This seems only available for "New Subscription" at least on my account.

Re: Change subscription

BKNS27 — Mon, 08 Jan 2024 09:27:13 GMT

@Mogi1

Are you in your account online or the app?

You can change from All plans to 4G or 5G.

Re: Change subscription

Mogi1 — Mon, 08 Jan 2024 09:55:24 GMT

I’m using the App. This is the only one option under all plans.

Re: Change subscription

computergeek541 — Mon, 08 Jan 2024 10:03:17 GMT

@Mogi1 wrote:
I’m using the App. This is the only one option under all plans.

I would suggest force closing the app and clearing that specific app's storage usage. After doing that, you'll need to log back in. Check if that helps.

Re: Change subscription

Mogi1 — Mon, 08 Jan 2024 11:50:09 GMT

I logged out of the App and deleted the App off my phone. Loaded the PM App and logged back in again with the same results.

Re: Change subscription

Phil_Adelphus — Mon, 08 Jan 2024 12:40:58 GMT

@Mogi1 This has happened to a few other people. You may want to private message customer support for assistance, use this link and watch your community inbox for an agent to reply (envelope icon top right or if there is no envelope then tap your avatar to the right of the bell icon and check Messages

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437