topic No text received in Get Support

No text received

SatsukiTakazak — Mon, 08 Jan 2024 03:22:36 GMT

I am porting my son’s number to public mobile. Last step, we didn’t receive text to complete access . Help please

Re: No text received

softech — Mon, 08 Jan 2024 03:23:44 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: No text received

Handy1 — Mon, 08 Jan 2024 03:46:21 GMT

@SatsukiTakazak No worries I’ll send you the lodging team number private message and they. Can re trigger the port request for you . Check your in box for the number or use this link to the inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

adding you can get support to submit ticket also @SatsukiTakazak you can use this link to support if you have no phone to call number . And I can’t send this link private message so here it is

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437