topic Re: Subscription not activated in Get Support

Subscription not activated

RBrat — Sun, 07 Jan 2024 23:46:06 GMT

So while trying to setup my mothers phone I made a mistake using the new Simcard number instead of the old. Now the app is stuck on step 6 of 6 saying subscription not activated. I cannot go back only options are to log out or Get Support. While trying to get support it goes nowhere. I’d like to be able to change the info I entered to correct problem but cannot get any support from App

Re: Subscription not activated

hTideGnow — Sun, 07 Jan 2024 23:47:59 GMT

hi @RBrat you need a new sim card to activate, you cannot use the old one, so it wasn't wrong

if you cannot pass the screen, please check with CS agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

Handy1 — Sun, 07 Jan 2024 23:49:26 GMT

@RBrat You need new sim card for new account anyways that’s what your doing right making new account mom ?? For the payment part you can uninstall the app reboot phone and re install app and try again . If same you can submit ticket with this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

RBrat — Mon, 08 Jan 2024 00:23:26 GMT

That’s the problem. Cannot access any help from her phone

Re: Subscription not activated

RBrat — Mon, 08 Jan 2024 00:23:53 GMT

Cannot access the CS Agent option. Goes nowhere

Re: Subscription not activated

Handy1 — Mon, 08 Jan 2024 00:25:30 GMT

@RBrat You tap the link it’s auto filled to send to agent you just need to type message and hit reply