topic Re: Cannot cancel my plan in Get Support

Cannot cancel my plan

minhle — Sun, 07 Jan 2024 23:20:14 GMT

Hello,

I recently switched to Virgin. To do that, I wait till my subscription with Public Mobile (PM) expires so there is no overlap of service with Virgin. However, I was unaware that I needed PM to approve the switch request. So I have to reactivate PM just to do the switch. Now I want to cancel that plan immediately to avoid being charged but I wasn't able to log into my account to do so.

Could someone advise me on what I should do to cancel that subscription and get back my money?

Thank you very much

Re: Cannot cancel my plan

Handy1 — Sun, 07 Jan 2024 23:25:30 GMT

@minhle so if the PM account is not active you won’t be charged again , you don’t need to to anything .but you won’t get to keep the number if it’s not active . Are you giving up the number ?? If not best to make payment with and port number out and that will automatically close the PM account anywyas

Re: Cannot cancel my plan

minhle — Sun, 07 Jan 2024 23:28:16 GMT

Hi I have already made the payment, port the number, and now I want to cancel my PM account and get back my payment. So based on your reply, my understanding is that once I port my number, my PM account is automatically cancelled? Is that correct?

Do you know who I should contact to get the refund for the payment I just made?

Thanks

Minh

Re: Cannot cancel my plan

hTideGnow — Sun, 07 Jan 2024 23:28:22 GMT

HI @minhle

you need overlap somehow because account ust be active to port

don't you want to still port the number? you need your PM account active to port. So, if it is still active, you can give the account number to Virgin and request porting

if you want to just cancel the acocunt and give up the number, then just login My Account, Payment and click Manage Subscription and toggle off Subscribed there to disable Autopay

Re: Cannot cancel my plan

Chalupa_Batman — Sun, 07 Jan 2024 23:29:45 GMT

Hey @minhle

So yes, you need both accounts to be active. If you ported out your phone number to Virgin, then your account will be closed automatically. The bad news, they will not refund you as this is a pre paid service. But you an always as a CS Agent to see what they say.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.

Re: Cannot cancel my plan

hTideGnow — Sun, 07 Jan 2024 23:29:49 GMT

@minhle wrote:
Hi I have already made the payment, port the number, and now I want to cancel my PM account and get back my payment. So based on your reply, my understanding is that once I port my number, my PM account is automatically cancelled? Is that correct?
Do you know who I should contact to get the refund for the payment I just made?

Thanks

Minh

HI @minhle

if you already ported the number, the account would be closed. You sure if you call your number from another phone, your Virgin sim will ring?

please check with Virgin to confirm port was done

Or you can submit ticket with CS agent and confirm if the number was ported out

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot cancel my plan

Handy1 — Sun, 07 Jan 2024 23:31:21 GMT

@minhle Yes that’s correct PM is pre paid and no refunds . You can contact support to confirm . Please note I’m just a customer like you trying to help . But here’s the direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot cancel my plan

minhle — Sun, 07 Jan 2024 23:31:07 GMT

Thank you very much for pointing me to them. I was looking everywhere for someone I could write to without any success.

Minh

Re: Cannot cancel my plan

computergeek541 — Mon, 08 Jan 2024 01:28:44 GMT

unnecessary repetition