topic Add-on not working in Get Support

Add-on not working

Yawen — Sun, 07 Jan 2024 23:29:42 GMT

Hi ,

I can see the payment is done in the app, but the add on for additional 1G data doesn’t work

hTideGnow — Sun, 07 Jan 2024 23:32:58 GMT

so, does the addon show up in your My Account or app?

if it is there, then try reboot the phone and test, and make sure you disable data limter on the phone

Handy1 — Sun, 07 Jan 2024 23:33:40 GMT

@Yawen Please reboot the phone

Chalupa_Batman — Sun, 07 Jan 2024 23:34:18 GMT

If you open the app, take a look at your subscriptions and add ons. Check if it's there. If it is, I'd simply reboot your phone and then try again.