topic Re: Double payment in Get Support

Double payment

DanbytheRiver — Thu, 04 Jan 2024 20:04:49 GMT

Hello, I was charged twice for this month (3 months plan).

Plan that I didn't want to renew, but the site wouldn't let me change it back to what I usually have.

Then you took a double payment, and now we are facing charges...

Please fix this situation

Thanks

Re: Double payment

Chalupa_Batman — Thu, 04 Jan 2024 20:06:32 GMT

Hi @DanbytheRiver

Please note we are customers like you.

I would first and foremost suggest contacting your credit card company or bank to confirm these are double payments and not "PENDING" payments. Those are often mistaken. Then contact a CS Agent.

You can reach a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double payment

Handy1 — Thu, 04 Jan 2024 20:07:43 GMT

@DanbytheRiver Please contact support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double payment

DanbytheRiver — Sun, 07 Jan 2024 22:13:00 GMT

I was able to get in contact with a CS agent. Now I have to wait and see 🙈

Re: Double payment

DanbytheRiver — Wed, 28 Feb 2024 17:27:29 GMT

Thanks again everyone.

Situation is resolved, not sure what exactly happened, but the second payment disappeared...

Maybe it was a pending, but that's not what it was showing.

Either way, thanks