topic Re: Port in in Get Support

Port in

Germelina_Lux12 — Wed, 30 Oct 2024 04:51:56 GMT

Failed port in. Can an agent please get in touch with me? Its been 2 days since I activated public mobile sim, i am only getting no network registered when using it

Re: Port in

Handy1 — Sun, 07 Jan 2024 21:51:31 GMT

@Germelina_Lux12 No worries I’ll send you the porting team number private message and they can re trigger the port request for you . Check you inbox or use this link to the inbox for number

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port in

computergeek541 — Sun, 07 Jan 2024 21:51:57 GMT

@Handy1 wrote:
@Germelina_Lux12 No worries I’ll send you the porting team number private message and they can re trigger the port request for you

The customer has no signal. That part isn't a porting issue and at this p9oint, the porting team shouldn't be contacted.

Re: Port in

hTideGnow — Sun, 07 Jan 2024 21:52:00 GMT

HI @Germelina_Lux12

You can call Public Mobile porting team to provide the correct Info and get status update. I will send you the porting team number. Please check your Community inbox for my message

Re: Port in

computergeek541 — Sun, 07 Jan 2024 21:53:04 GMT

@Germelina_Lux12 wrote:
Failed port in. Can an agent please get in touch with me? Its been 2 days since I activated public mobile sim, i am only getting no network registered when using it

Have you checked that your phone is compatible. If you're certain it's compatible, please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you see an error when trying to make a ticket, send a private message to CS_Agent instead.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port in

hTideGnow — Sun, 07 Jan 2024 21:53:22 GMT

HI @Germelina_Lux12

try to put your sim card in another phone to test,

if still no signal, it is a sim card setup problme, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port in

James161722 — Wed, 30 Oct 2024 04:39:41 GMT

I tried to part my number in from Freedom mobile. The account number I ended up replying yes but the number didn't come over as my account with Freedom mobile is still active. Public mobile number is still active but the number that I had which was the temporary number does not no longer exist. So what do I do from here

Re: Port in

hTideGnow — Wed, 30 Oct 2024 04:41:07 GMT

hi @James161722

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Port in

Handy1 — Wed, 30 Oct 2024 04:41:24 GMT

@James161722 I’ll send you the porting team

number private message you can calm them in the morning and they can re trigger the port request for you