topic Re: Who do I contact for help? in Get Support

Who do I contact for help?

Ra10 — Sun, 07 Jan 2024 19:43:54 GMT

I am a new customer. The eSIM was unable to activate on my phone so I have no service. My phone # that I transferred from the old provider is now with Public mobility, which I no longer have access to and is the # the security code is sent to. I tried all the means to contact PM with no avail. Any suggestions?

Re: Who do I contact for help?

Chalupa_Batman — Sun, 07 Jan 2024 19:44:42 GMT

Hey @Ra10

You can reach a CS Agent with this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Who do I contact for help?

Handy1 — Sun, 07 Jan 2024 19:47:05 GMT

@Ra10 Check your phone setting sim manager ensure PM is set to primary and “turn this line on” is toggled on (iPhone) and reboot the phone

if still no luck you can submit ticket with support . Using this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Who do I contact for help?

Handy1 — Sun, 07 Jan 2024 20:28:32 GMT

@Ra10 Happy my suggestion worked for you

Welcome to public mobile and happy new year

https://productioncommunity.publicmobile.ca/t5/The-Lounge/Re-Ra10-not-getting-service/td-p/1125389