topic How to change present plan in Get Support

How to change present plan

HockeyDad — Sun, 07 Jan 2024 19:22:16 GMT

How do I change from my existing plan $ 25 .00 / MONTH 1024 MB at 3G Speed 30-day plan Unlimited Canada-wide Talk Unlimited International Text paying $25/m, to the $29/m, 4G, 30GB. How do I make that change or am I cancel my existing plan to move on to a new mobile provider such as Virgin Mobile.

Re: How to change present plan

hTideGnow — Sun, 07 Jan 2024 19:23:42 GMT

hi @HockeyDad

The plan is for new activations only.

But you can check your luck with PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember, that plan supposed to be for new activation, so agent has the right to decline your request, although some reported they got it.

Re: How to change present plan

HALIMACS — Sun, 07 Jan 2024 19:25:18 GMT

@HockeyDad

You can move providers if you want - it makes no difference to us here as we're just other customers like you, not Public Mobile employees

Alternatively, if you reach out to the customer support staff with a positive approach, they may agree to put you on that plan even though it's limited to new activations.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: How to change present plan

Handy1 — Sun, 07 Jan 2024 19:27:13 GMT

@HockeyDad you can ask support sometimes they can help . They helped me get the 50GB $34 plan and other have confirmed getting the 30GB $29 plan you would like . So good luck and submit ticket to find out what you qualify for

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to change present plan

cellphoneuser1 — Sun, 07 Jan 2024 19:27:22 GMT

@HockeyDad A CSA might or might not do it but remember that others report that an immediate plan change is required. Reports by others also say that they sometimes credit the old plan price but they don't always.

Re: How to change present plan

Chalupa_Batman — Sun, 07 Jan 2024 19:53:31 GMT

Hey there @HockeyDad

Most plans are for new customers. However, if you like that plan and you are willing to upgrade, not downgrade, you can reach out to a CS Agent and nicely request to be "upgraded" to this plan. Also note, if they do say yes, you WILL lose anything you've paid for this cycle and the new plan/cycle will start right away.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I can personally confirm I upgraded to a plan that's for new customers only. Just be nice to them.

I upgraded from the $25 5GB 3G plan to the $29 30GB 4G plan.

Please come back here and let us know if it worked. We really like hearing success stories.