topic Cannot login A1 forbidden in Get Support

Cannot login A1 forbidden

Eastvanwest — Sun, 07 Jan 2024 21:02:33 GMT

Hi there,

I just recently signed up and processed with the payment but having issues with porting in the number, also cannot login on the app and keep getting A1 forbidden message when trying on the web, any way we can solve this? Thanks.

Re: Cannot login A1 forbidden

hTideGnow — Sun, 07 Jan 2024 19:12:07 GMT

HI @Eastvanwest

look like problem with the account setup , but PM agent can help

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot login A1 forbidden

Handy1 — Sun, 07 Jan 2024 19:14:04 GMT

@Eastvanwest Please submit ticket with support to help fix for you so you can finish the activation and transfer your number

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot login A1 forbidden

cellphoneuser1 — Sun, 07 Jan 2024 19:31:59 GMT

@Eastvanwest For forbidden AI error, clear app storage and try logging in again in the app.