topic Re: Not getting non iMessage texts in Get Support

Not getting non iMessage texts

TNT420 — Sun, 07 Jan 2024 21:05:29 GMT

I’m not seeing my messages with green bubbles showing up as delivered. A friend confirmed he never got my texts. I also don’t get a text from public when I need to log in to the site and need a 6 digit confirmation. I have to select email.

is there a setting I need to change?

Re: Not getting non iMessage texts

Handy1 — Sun, 07 Jan 2024 18:04:19 GMT

@TNT420 Make sure you have sms enabled in phone settings . But to submit ticket with support you can use this direct link to help again access to your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not getting non iMessage texts

Chalupa_Batman — Sun, 07 Jan 2024 18:04:57 GMT

Hey @TNT420 Turn on your data as iMessages uses data.

With regards to the 6 digit code, yes, you can have it sent to your email. If you need to know how, just let me know. But you can go into your account via online and go to Profile, then manage EverSafe ID and make sure your phone number is correct.

Re: Not getting non iMessage texts

hTideGnow — Sun, 07 Jan 2024 18:04:21 GMT

HI @TNT420

just one particular friend?

try to turn off iMessage (but make sure send as sms is enabled) and send again to test

if it works, try to turn iMessage back on

also, is your friend on Android now but he was on iPhone before?

Re: Not getting non iMessage texts

TNT420 — Sun, 07 Jan 2024 18:14:00 GMT

I ported over a week ago today. But my old Eastlink sim still seems to work. If I switch my phone back to that SIM card I can get the messages.

Re: Not getting non iMessage texts

hTideGnow — Sun, 07 Jan 2024 18:15:39 GMT

HI @TNT420

oh no, porting was not done

You can call Public Mobile porting team to provide the correct Info and get porting re-initiate. I will send you the porting team number. Please check your Community inbox for my message

Re: Not getting non iMessage texts

Handy1 — Sun, 07 Jan 2024 18:17:55 GMT

@TNT420 Then porting not complete , no worries I’ll send you the porting team number private message right away . Give them call and get it fixed

edit you can use this link to the inbox @TNT420 for the number to porting team

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not getting non iMessage texts

TNT420 — Sun, 07 Jan 2024 18:16:29 GMT

Thanks!

Re: Not getting non iMessage texts

HeidiU77 — Sun, 07 Jan 2024 19:50:09 GMT

Do you have Cellular Data on?

Re: Not getting non iMessage texts

cellphoneuser1 — Sun, 07 Jan 2024 19:54:24 GMT

@HeidiU77 Data isn't used for non-imesssage text messages, so it wouldn't make a difference.