topic Re: Terminate Subscription in Get Support

Terminate Subscription

Lachmcc — Sun, 07 Jan 2024 17:35:19 GMT

Can I terminate my current subscription to avail the latest 30GB $29 promo and transfer my number? If not think I will change to another. Not offering upgrade promos to existing loyal customers does not say much for customer appreciation. Any thoughts?

Re: Terminate Subscription

Handy1 — Sun, 07 Jan 2024 17:36:11 GMT

@Lachmcc Best to ask support to switch you to this plan many have confirmed getting it by simply asking for it

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Terminate Subscription

hTideGnow — Sun, 07 Jan 2024 17:36:56 GMT

HI @Lachmcc

all mobile carriers leave the promotion plan for new activations

you meant you want to get the $29 plan instead? Yes, The plan is for new activations only.

But you can check your luck with PM agent (we heard of many lucky ones). please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember, that plan supposed to be for new activation, so agent has the right to decline your request, although some reported they got it.

Re: Terminate Subscription

Lachmcc — Sun, 07 Jan 2024 17:40:00 GMT

Thanks for chiming in. Ticket already submitted and waiting for a response. Yes, understand only for new with exceptions

Re: Terminate Subscription

Lachmcc — Sun, 07 Jan 2024 17:47:07 GMT

Thanks mate PM sent.

Re: Terminate Subscription

Lillith — Sun, 07 Jan 2024 20:29:51 GMT

@Lachmcc Wanted to ask if you were able to receive the boxing day promo? I have attempted to reach out to CS_Agents myself but I did not receive a positive reply and was informed adamantly that boxing day promos are for new customers only.

If not, which provider did you end up switching to?

Re: Terminate Subscription

Lachmcc — Sun, 07 Jan 2024 21:03:52 GMT

Hi. No response yet still waiting.

Re: Terminate Subscription

Lachmcc — Thu, 11 Jan 2024 18:46:55 GMT

Well, I'm updating my comment. It took a couple of days for support to respond, but I was permitted to avail the $29 @ 30GB promo as an existing customer. FYI for those who asked.

Re: Terminate Subscription

hTideGnow — Mon, 08 Jan 2024 22:19:41 GMT

hi @Lachmcc

did your number back to Freedom? if so, your account would have been closed after porting