topic Re: Update credit card information in Get Support

Update credit card information

Karl123 — Sun, 07 Jan 2024 21:06:20 GMT

I am trying to update my credit card information cause my other card expired, but when I login to self-serve, I arrive at a page that says 'Let's complete your activation'. I already have an account, I'm just trying to update my credit card info. I tried proceeding with the activation process and entered my sim number but it says it's invalid.

Re: Update credit card information

hTideGnow — Sun, 07 Jan 2024 17:33:19 GMT

HI @Karl123

if you have been getting active service, which you are, that error usually means the Eversafe system unable to find your My Account

PM support agent can help to link them back. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Update credit card information

Handy1 — Sun, 07 Jan 2024 17:34:56 GMT

@Karl123 You may need to wait 24 hours before trying again with new browser or different device can also try the app instead . If in hurry to make payment consider payment voucher and load *611 . If you still have no luck please submit ticket with support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Update credit card information

Karl123 — Sun, 07 Jan 2024 17:36:01 GMT

Thank you, I will try that!