topic Re: No Service in Get Support

No Service

SRL2024 — Sun, 07 Jan 2024 16:51:13 GMT

I signed up on Jan 4th using the app. Everything appears to be in order and yet no service. Can't make or receive calls, I have to use email to get verification codes - no text msg and it appears that I have not data. Fido has cancelled service so I am high and dry. Please advise.

Re: No Service

hTideGnow — Sun, 07 Jan 2024 16:54:16 GMT

HI @SRL2024

physical or esim?

it is just a sim and account setup problem. Agent can refresh the account and make it work, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

Handy1 — Sun, 07 Jan 2024 16:55:48 GMT

@SRL2024 Submit ticket with support to re provision the SIM and re fresh your account

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

BKNS27 — Sun, 07 Jan 2024 17:00:52 GMT

@SRL2024

Did you reply to the text from Fido confirming you are porting over to PM within the 90 minute window?

This is the most critical step in completing the porting process but I hope you didn’t cancel your service with Fido before activating your SIM/eSIM because it needs to be activate before porting over.

You will need to contact a CS_Agent to help to complete your porting.

Re: No Service

computergeek541 — Sun, 07 Jan 2024 17:03:59 GMT

@BKNS27 wrote:
@SRL2024
Did you reply to the text from Fido confirming you are porting over to PM within the 90 minute window?
This is the most critical step in completing the porting process but I hope you didn’t cancel your service with Fido before activating your SIM/eSIM because it needs to be activate before porting over.
You will need to contact a CS_Agent to help to complete your porting.

While there could be a porting issue, the part about not being able to make outgoing calls isn't. There's something else going on with the Public Mobile account.

Re: No Service

SRL2024 — Sun, 07 Jan 2024 17:22:54 GMT

esim. How long does it usually take to correct something like this?

Re: No Service

hTideGnow — Sun, 07 Jan 2024 17:26:33 GMT

HI @SRL2024

my experience is agent usually reply mine within 2 or 3 hours

But if it is eSIM, check your Sim manager or Settings-> Cellular and see if the PM sim card is installed already, maybe just not enabled. If you have iPhone, you need to set the PM esim as Primary and enable "Turn on this line"

if you don't have the esim there, check if you got PM Welcome email , there is a esim qr code there for you to install