topic Re: CAN'T Update credit card info in Get Support

CAN'T Update credit card info

KRM22 — Sun, 07 Jan 2024 16:26:01 GMT

I was away on vacation and my subscription expired - I also have a new credit card and I have made multiple attempts to update my info and Public won't accept it. I am a realtor and I need my data and phone plan asap please help!!!

Re: CAN'T Update credit card info

Chalupa_Batman — Sun, 07 Jan 2024 16:18:29 GMT

Hello @KRM22

Please reach out to a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There have been a lot of issues recently with updating credit card information. Also, clearly you need to get up and running fast. So head to Shoppers Drug Mart and purchase a Voucher. Then dial 611 to enter it and that will get you up and running right away.

Re: CAN'T Update credit card info

KRM22 — Sun, 07 Jan 2024 16:17:52 GMT

Hi there - there is no link attached

Re: CAN'T Update credit card info

Chalupa_Batman — Sun, 07 Jan 2024 16:19:37 GMT

Sorry I clicked on Ctrl V and enter and then realized I hit Ctrl B... lol. Two cups of coffee and sometimes my fingers have a mind of their own! 😂

Re: CAN'T Update credit card info

BKNS27 — Sun, 07 Jan 2024 16:39:19 GMT

@KRM22

Did you manually disabled AutoPay/Subscribed button before you went on vacation on your account?

Just login to your account then go to the Payment section and make a manually payment for service then contact a CS_Agent for assistance.

You can also dial 1-855-4PUBLIC to make a manual payment also for service.

Re: CAN'T Update credit card info

KRM22 — Sun, 07 Jan 2024 16:39:33 GMT

I didnt update anything. I made a manual payment last cycle and it worked. But now its just not accepting my credit card info when I go to modify it. I tried yesterday too.

Re: CAN'T Update credit card info

Chalupa_Batman — Sun, 07 Jan 2024 16:47:08 GMT

There have been several folks here having issues. No matter what advice we give them, nothing seems to work. Hence the reason why we give the link to a CS Agent for them to fix it and why we recommend grabbing a voucher to get your phone up and running right away. REA's can lose a butt load of money with just one missed call.