topic Re: Stuck in a loop in Get Support

Stuck in a loop

anon7114 — Sun, 07 Jan 2024 06:15:40 GMT

eSIM won’t activate (tried many many times using QR code) and attempts to submit a ticket are unsuccessful and result in an error. When I click on the DM link to reach a CS agent I get an error also so there’s seemingly no way out of this catch 22/33. At this point I’m very much regretting my decision to switch to Public Mobile. Anyone got any ideas?

Re: Stuck in a loop

Sansan — Sun, 07 Jan 2024 06:28:23 GMT

Hi, please message a cs agent at the link below. Don't give up yet.

Most likely they will reply late tomorrow. Just keep watching your mailbox for the response.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stuck in a loop

anon7114 — Sun, 07 Jan 2024 06:30:16 GMT

ok will do, thanks

Re: Stuck in a loop

Lottielu — Sun, 07 Jan 2024 15:58:10 GMT

Hi I’m in the same situation and having buyers remorse. So disappointed that the transaction didn’t work my eSim is not showing at all. I feel your frustration

Re: Stuck in a loop

Sansan — Sun, 07 Jan 2024 18:20:34 GMT

Hi see a previous question similar to yours. Try and see it will work. Go to Solution .

https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM/m-p/1108734

Re: Stuck in a loop

anon7114 — Mon, 08 Jan 2024 02:18:08 GMT

Thanks, I had to pick up a physical SIM in order for the CS Agent (Thanks Carol!) to sort it for me. Hope you get yours working soon too.

Re: Stuck in a loop

anon7114 — Mon, 08 Jan 2024 02:20:36 GMT

Hi Sansan. Thanks for the suggestion however the only thing that worked was picking up a physical SIM card. PM was nice enough to credit me for the purchase however so all is well that ends well. thanks again for all your efforts!