topic Using card activation in Get Support

Using card activation

Ina03 — Sun, 07 Jan 2024 15:50:10 GMT

i had opened a line on Boxing Day and did not properly activated. SIM card has been picked up. Going to call virgin in 5 minutes. Could you please proceed the transfer?

thanks,

inha

Re: Using card activation

Chalupa_Batman — Sun, 07 Jan 2024 15:56:26 GMT

Hello @Ina03

This is a self serve service. You do everything yourself here. If you do have problems signing up, you can reach a CS Agent via this link. However, you're not very clear here. You are calling Virgin for what? Also, we are all customers like you, nobody from PM is here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

How to port number from “Blank” to Public Mobile

First, make sure your number can be ported by checking on this link

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Or log in to your Public Mobile account

Then on your right side you’ll see this box. Click on Transfer Phone Number.

Then enter the number you want transfer and continue to next step

NOTE: Keep your old provider's SIM card inside the phone until you get the confirmation text. Say YES. But wait just a bit longer until you no longer see your old provider's name up top. Once it’s gone, try making a call to test. If you can not make a call using your old providers SIM, the transfer has gone through.

Created by Chalupa Batman

Re: Using card activation

Phil_Adelphus — Sun, 07 Jan 2024 16:04:41 GMT

@Ina03 As @Chalupa_Batman asked, why are you calling Virgin - hopefully not to cancel your account there before the number has been transferred, it needs to be still active. For porting everything is done by the new provider and once the number has transferred the old provider account should be closed automatically.

Re: Using card activation

hTideGnow — Sun, 07 Jan 2024 16:09:25 GMT

HI @Ina03

you don't need to call Virgin for the transfer.

And do not call Virgin to cancel the account. Account must be active for port to work

all you need to do is to login My Account, Profile and click Transfer Phone Number. Then enter the phone number and account number

Then make sure Virgin sim card is in the phone. Virgin will send you a text and you need to reply Yes within 90 mins