topic Sim card in Get Support

Sim card

JAYRAY2 — Sun, 07 Jan 2024 13:24:01 GMT

I haven't received my sim card and it has been also 3 weeks past date it should have arrived.

Re: Sim card

HALIMACS — Sun, 07 Jan 2024 13:29:54 GMT

It does take too long for public mobile to fulfill their SIM card orders by postal mail.

We would recommend that you purchase one at a Koodo or Telus corporate booth and then contact the customer support agents to seek a refund of the original one.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Sim card

Chalupa_Batman — Sun, 07 Jan 2024 15:38:28 GMT

Hey @JAYRAY2

If you have an Amazon Prime account, you can order one there. Might be a bit faster. And if you already paid for one, don't worry as a CS Agent will gladly credit your account.

Amazon Prime

Just hang in there. The money you save here is well worth the wait.