topic Transfer number from prepaid koodo in Get Support

Transfer number from prepaid koodo

Tony118 — Sun, 07 Jan 2024 10:18:08 GMT

Hello everyone!

I sent a ticket a couple of days ago through CSA, tell me how to find out what the status is? I would like to keep my old number and switch completely to PM services.

Best regards, Tony.

Re: Transfer number from prepaid koodo

Lolo_1234 — Sun, 07 Jan 2024 09:35:07 GMT

I would just send them back a message to check it out 🙂

Re: Transfer number from prepaid koodo

Tony118 — Sun, 07 Jan 2024 09:50:28 GMT

I'm not very well versed in services of this kind. May I ask how can I send them a status request?

Re: Transfer number from prepaid koodo

computergeek541 — Sun, 07 Jan 2024 10:17:30 GMT

@Tony118 wrote:
I'm not very well versed in services of this kind. May I ask how can I send them a status request?

A customer support agent would have contacted you about your request. As they haven't replied, that means that they haven't yet gotten to you. You coudl ask through private messaging to CS_Agent for an update. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number from prepaid koodo

Phil_Adelphus — Sun, 07 Jan 2024 11:05:07 GMT

@Tony118 Are you looking in the right place for a reply, either the envelope icon top right of this page or, if no envelope, then tap your avatar to the right of the bell icon to access Mssages?

Re: Transfer number from prepaid koodo

Tony118 — Sun, 07 Jan 2024 18:20:57 GMT

Thank you, I've sended a message.

Transfer number from prepaid koodo( second time)

Tony118 — Tue, 09 Jan 2024 02:28:52 GMT

Hello! Many times probably passed, but no one answered me, meaning the employees or the chat bot. Both of my requests remained unanswered, including the status of the transfer. Tell me, was anyone able to transfer their old number to Public in the end?

Re: Transfer number from prepaid koodo( second time)

Chalupa_Batman — Tue, 09 Jan 2024 02:30:32 GMT

Hey @Tony118

I'll send you the porting team number. Call it and they can help port for you. Check out top right corner mailbox.

Re: Transfer number from prepaid koodo( second time)

Handy1 — Tue, 09 Jan 2024 02:32:18 GMT

@Tony118 We are just customers like you trying to help . You need support to transfer number from Koodo pre paid . If you have submitted ticket check your inbox for their reply in your community in box

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply use this direct link to submit ticket

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer number from prepaid koodo( second time)

Tony118 — Tue, 09 Jan 2024 03:47:59 GMT

Thank you, I'll call to the porting team.