topic Re: Activation failed, only option on app is "contact support" in Get Support

Subscription failed, only option on app is "contact support"

ABBAS1 — Fri, 05 Jan 2024 12:14:15 GMT

My app is stuck on the subscription failed screen with the only button available as "contact support".

If a public mobile employee can get back to me to help finish my activation that would be much appreciated.

Re: Activation failed, only option on app is "contact support"

Handy1 — Fri, 05 Jan 2024 03:17:19 GMT

@ABBAS1 Please use this link to submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failed, only option on app is "contact support"

HALIMACS — Fri, 05 Jan 2024 03:18:21 GMT

@ABBAS1

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Activation failed, only option on app is "contact support"

hTideGnow — Fri, 05 Jan 2024 03:19:17 GMT

Hi @ABBAS1

are you activating eSIM, ? if it is , the error can be only about esim installation problem and can be fixed by yourself

please check sim manager and confirm if the eSIM is installed but not active on the phone

Re: Activation failed, only option on app is "contact support"

ABBAS1 — Fri, 05 Jan 2024 03:20:32 GMT

No, it's a physical sim from public mobile that was just delivered today.

Re: Activation failed, only option on app is "contact support"

mommy_li — Sun, 07 Jan 2024 01:32:55 GMT

I have the same problem. The app is garbage. clicking contact in the chatbot takes you in an endless loop becuase clicking the option to sign in does nothing. I have contacted technical support as suggested below. The app shouldnt even be an option, when community support is where you need to go for problems.

Re: Activation failed, only option on app is "contact support"

hTideGnow — Sun, 07 Jan 2024 01:35:10 GMT

HI @mommy_li

physical sim or esim?

to contact support, do not use Chatbot, please use direct message. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation failed, only option on app is "contact support"

Handy1 — Sun, 07 Jan 2024 01:35:25 GMT

@mommy_li Yes chat bot doesn’t always work even when it does it can be complicated. I prefer the private message myself always have . but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage