topic Re: CS_Agent working hours in Get Support

CS_Agent working hours

The1 — Sat, 06 Jan 2024 22:21:34 GMT

Does anyone know what are the working hours of CS_Agent ? Are they volunteers ?

I'm new to community and sent a request to CS_Agent for over 1 hour and got no response.

Thanks

Re: CS_Agent working hours

hTideGnow — Sat, 06 Jan 2024 22:23:48 GMT

hi @The1

9am to 10 PM ET, 7 days a week

they usually reply within 2 hours. Check Community inbox for their reply. If waited longer than 3 hours, please message them again

Re: CS_Agent working hours

Handy1 — Sat, 06 Jan 2024 22:23:32 GMT

@The1 9AM -10PM EST 7 days a week

Re: CS_Agent working hours

The1 — Sun, 07 Jan 2024 00:09:18 GMT

Over 3 hours now with no response. I messaged CS_Agent twice for a plan change. Am I doing something wrong ?

Re: CS_Agent working hours

hTideGnow — Sun, 07 Jan 2024 00:10:18 GMT

hi @The1

I don't see you done anything wrong. But you checked your Community inbox?

if really no reply, then message them once more Still 3 more hours to go before they close for tonight

Re: CS_Agent working hours

The1 — Sun, 07 Jan 2024 00:12:53 GMT

I messaged twice already. I dont want to be rude.

Re: CS_Agent working hours

Handy1 — Sun, 07 Jan 2024 00:14:38 GMT

@The1 Note it usually doesn’t take that long to get a reply from agents but in rare busy times it can take up to 48 hours . I would not keep submitting tickets until if 48 hours passes otherwise you risk getting your ticket getting shuffled back down to the bottom of the Queue and wait longer

Re: CS_Agent working hours

hTideGnow — Sun, 07 Jan 2024 00:15:06 GMT

Hi @The1

don't feel rude, you have something and need to get resolved. If your last message was over 2 hours, then message them again

Re: CS_Agent working hours

The1 — Sun, 07 Jan 2024 00:21:58 GMT

Since you are mayor, I should listen to your advice ?.... rules of the community ....

48 hours from now the plan change I want to make will not exist... LOL They told my dad this afternoon they will change the plan for me but I had to request from my account...

Re: CS_Agent working hours

Handy1 — Sun, 07 Jan 2024 00:26:35 GMT

@The1 that’s funny agent that changed my plan changed a second line for me I just had to give them proper info to confirm the account and did both at same time

Re: CS_Agent working hours

The1 — Sun, 07 Jan 2024 00:28:38 GMT

I told you I dont want to be rude.... as Mayor, can you do something about it ? How does this community help work ?