topic Re: eSIM in Get Support

eSIM

L_mcdow62 — Sun, 07 Jan 2024 00:02:49 GMT

My ESIM didn’t load now it is invalid, can’t send a ticket

Re: eSIM

softech — Sun, 07 Jan 2024 00:04:24 GMT

you can send in a ticket to PM support for help by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

but first try this and maybe you can resolve it yourself quickly

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.

If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM

Handy1 — Sun, 07 Jan 2024 00:04:29 GMT

@L_mcdow62 You can check your welcome email for the QR code and scan with phone . Also check your sim manger se if it did instal and turn it on

if still no luck you can use this direct link to support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM

hTideGnow — Sun, 07 Jan 2024 00:05:24 GMT

hi @L_mcdow62

it said invalid, I am wondering if it is already installed. Please check your Sim manager on the phone once more and check if PM sim is there

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM

sam01 — Sun, 07 Jan 2024 00:05:31 GMT

I had the same problem and worked after I restarted my phone. Don’t delete the eSIM from your phone or you’ll have to buy a new sim

Re: eSIM

hTideGnow — Sun, 07 Jan 2024 00:06:14 GMT

@sam01 wrote:
I had the same problem and worked after I restarted my phone. Don’t delete the eSIM from your phone or you’ll have to buy a new sim

Good tips @sam01 . Many missed that one final reboot too

Re: eSIM

L_mcdow62 — Sun, 07 Jan 2024 00:39:45 GMT

Thank you it worked. I’m up and running