topic Close account in Get Support

Close account

AlexUA — Sat, 06 Jan 2024 22:18:27 GMT

I just want to close account and stop service, but can't do it.

Re: Close account

hTideGnow — Sat, 06 Jan 2024 22:20:02 GMT

hi @AlexUA

just login My Account, Payment, Manage Subscription and then disable "Subscibed " to turn off auto pay

Re: Close account

softech — Sat, 06 Jan 2024 22:21:42 GMT

@AlexUA

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Close account

Handy1 — Sat, 06 Jan 2024 22:21:24 GMT

@AlexUA you can port your number out 1 way if you don’t want to keep number just turn auto subscribe off in your account payment page > manage subscription and toggle off

Turn auto subscribe off/on

and lastly if you can’t log in ask support to remove credit card info right away

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Close account

Chalupa_Batman — Sat, 06 Jan 2024 22:29:33 GMT

Since nobody here has asked you yet @AlexUA , why were you wishing to close your account? Could you share with us why? If there is something that doesn't work for or.... the community is here to help.