topic Re: Can/ US plan in Get Support

Can/ US plan

Clooch27 — Sat, 06 Jan 2024 21:38:41 GMT

I have a Can/US plan and I am presently in the US.

My data and texts work, but I can't make or receive any calls.

I check my plan. It's ok. I am on T-mobile.

I am roaming.

Any ideas?

Re: Can/ US plan

hTideGnow — Sat, 06 Jan 2024 21:40:11 GMT

hi @Clooch27 try connect T-Mobile and change network mode to 2g id there is one, if not, leave network mode automatic

Re: Can/ US plan

Handy1 — Sat, 06 Jan 2024 21:43:32 GMT

@Clooch27 Try set phone to 2G and connect to T mobile

add also try phone on 4G/LTE and try AT&T and T mobile

Re: Can/ US plan

computergeek541 — Sat, 06 Jan 2024 21:56:07 GMT

@Clooch27 wrote:
I have a Can/US plan and I am presently in the US.
My data and texts work, but I can't make or receive any calls.
I check my plan. It's ok. I am on T-mobile.
I am roaming.
Any ideas?

By any chance, does your phone work with VoLTE while you're in Canada? Unforunately, Public Mobile is very restrictive about which devcies they will allow to use that service. Without VoLTE, the voice service just won't work well in the US.

Re: Can/ US plan

Handy1 — Sat, 06 Jan 2024 21:58:37 GMT

@computergeek541 i believe OP had voLTE he confirmed it here

https://productioncommunity.publicmobile.ca/t5/Get-Support/Roaming/td-p/1110762

Re: Can/ US plan

Clooch27 — Sat, 06 Jan 2024 21:59:17 GMT

Yes I have VoLTE

Re: Can/ US plan

Clooch27 — Sat, 06 Jan 2024 22:04:04 GMT

When I put it on 2G o get no service.

I Get the service icon on LTE/3g/2g

Re: Can/ US plan

Clooch27 — Sat, 06 Jan 2024 22:11:02 GMT

Last year we bought the 15 day roaming plan and had no problem.

Re: Can/ US plan

Handy1 — Sat, 06 Jan 2024 22:12:26 GMT

@Clooch27 Try both AT&T and T Mobile with phone to 4G/LTE

Re: Can/ US plan

Clooch27 — Sat, 06 Jan 2024 22:19:19 GMT

It won't let me connect to AT&T.

Re: Can/ US plan

Clooch27 — Sun, 07 Jan 2024 23:59:41 GMT

It is working today.

Thanks for your help.

Re: Can/ US plan

Handy1 — Mon, 08 Jan 2024 00:00:51 GMT

@Clooch27 I’m happy to have helped and enjoy the rest of your evening .

Re: Can/ US plan

computergeek541 — Mon, 08 Jan 2024 10:34:42 GMT

self solution removed