topic Re: Verification codes in Get Support

Re: Verification codes

Not_a_bot — Sat, 06 Jan 2024 09:36:25 GMT

I have the same problem. Activated new plan tonight. Number ported over very quickly. But when trying to login to the PM app the 2FA doesn't arrive. I'll check the link you provided. Fingers crossed.

Re: Verification codes

computergeek541 — Sat, 06 Jan 2024 09:38:39 GMT

@Not_a_bot wrote:
I have the same problem. Activated new plan tonight. Number ported over very quickly. But when trying to login to the PM app the 2FA doesn't arrive. I'll check the link you provided. Fingers crossed.

Contacting a customer supprort agent may not be necessary. Have you inserted your Public Mobile SIM card? The 2FA text message will only be recieve if you're using the Public Mobiel SIM card.

Re: Verification codes

Chalupa_Batman — Sat, 06 Jan 2024 15:28:36 GMT

Good Morning @Not_a_bot

If the 2FA code won't send to your phone, try sending it to your email. Here is how.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Created by Chalupa Batman

Re: Verification codes

Not_a_bot — Sat, 06 Jan 2024 16:42:02 GMT

I can log in to my PM account from a desktop since it's sending me a code to my email. The issue is the app on my mobile phone. First step: it sends me a code to my email. I get in no problem. The trusted device function is not working as I select it every time and it keeps asking but I can live with that. Second step: "We've noticed you have an active PM service and would like to confirm your full access. And that's where it goes south. The only choice is to send a code to my phone number. The last 3 digits after the *** are my phone number. Really not a life of death issue, I can log in from a computer to check my account. I'm more concern about why the 2FA won't work by SMS and the implication with other accounts requiring 2FA by SMS.

Re: Verification codes

Not_a_bot — Sat, 06 Jan 2024 16:44:32 GMT

I set up the account with eSIM. I'll remove the Rogers SIM just in case but my settings show the eSIM as only one enabled.

Re: Verification codes

Chalupa_Batman — Sat, 06 Jan 2024 16:46:54 GMT

Hey @Not_a_bot

Simple fix... I think. If you log in via PC, you can go to Overview, then profile, you'll see this.

Click it and the next screen you can confirm that the phone number IS indeed going to the right number.

Re: Verification codes

hTideGnow — Sat, 06 Jan 2024 16:48:08 GMT

HI @Not_a_bot

can you confirm if your phone showing connects to PM network?

and can you make outbond calls and if data works?

you don't get inbound text, how about inbound calls?

Re: Verification codes

Not_a_bot — Sat, 06 Jan 2024 17:49:00 GMT

I can't even make it to that screen. Thanks for your help but an agent is on my case now.

Re: Verification codes

Not_a_bot — Sat, 06 Jan 2024 17:51:45 GMT

Yup, on the PM network (I disabled wifi to ensure full functionality). No issue with data. No issue with in/out calls. No issue receiving and sending text messages to friends. The only text messages I'm not getting is from the PM app to verify 2FA.