topic Re: activating an account in Get Support

activating an account

GraceAnn06 — Sat, 06 Jan 2024 17:18:27 GMT

Koodo has transferred my number and I am still not activated by Public Mobile. Not sure of next steps or how long this process should take.

Re: activating an account

hTideGnow — Sat, 06 Jan 2024 17:20:06 GMT

HI @GraceAnn06

you fully activated your PM account using the app?

your Koodo sim is no longer working after you activated PM account?

your PM sim card is not not connected to PM network and not able to even make outbound calls? if that is the case, you just need to have agent to refresh your account. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activating an account

Handy1 — Sat, 06 Jan 2024 17:21:14 GMT

@GraceAnn06 Have you put thenPM SIM card in phone and rebooted the device ?? You’re not connecting at all ?? And is your Koodo pre paid like PM or post paid ?? If pre paid you need help of support to transfer after activating with temp PM number

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if it’s Koodo post paid I’ll send you the porting team number for update or they can re trigger the lift request for you