topic Re: Switching plan in Get Support

Switching plan

jnxtran — Sat, 06 Jan 2024 15:40:43 GMT

Hello,

I would like to pay more by switching my current plan to promotion $24/4GB plan. Please considering as a loyal customer for a long time. Thank in advance.

Re: Switching plan

Chalupa_Batman — Sat, 06 Jan 2024 15:49:21 GMT

Hi @jnxtran

Most plans are for new customers. However, if you like one of those plans and you are willing to upgrade, not downgrade, you can reach out to a CS Agent and nicely request to be "upgraded" to this plan. They will not downgrade. Also note, if they do say yes, you WILL lose anything you've paid for this cycle and the new plan/cycle will start right away.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I can personally confirm I upgraded to a plan that's for new customers only. Just be nice to them.

I upgraded from the $25 5GB 3G plan to the $29 30GB 4G plan.

Re: Switching plan

hTideGnow — Sat, 06 Jan 2024 16:04:05 GMT

hi @jnxtran

The plan is for new activations only.

But you can check your luck with PM agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember, that plan supposed to be for new activation, so agent has the right to decline your request, although some reported they got it.

Re: Switching plan

Handy1 — Sat, 06 Jan 2024 16:05:02 GMT

@jnxtran Best to ask support , they can sometimes help others have already confirmed getting these new activation plans just by asking for it

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switching plan

jnxtran — Sat, 13 Jan 2024 20:17:57 GMT

After 3 request messages to CS agent, they accepted to upgrade my plan.

Thanks for all replies.