topic Re: Provided incorrect IMEI number in Get Support

Provided incorrect IMEI number

Andrew3377 — Sun, 19 Nov 2023 01:01:16 GMT

Hello dear customer support,

How do I correct the wrong IMEI number provided while setting up.

Need help ASAP

Thank you

Re: Provided incorrect IMEI number

hTideGnow — Sun, 19 Nov 2023 00:10:47 GMT

Hi @Andrew3377

there is a porting support team you can call, I will message you the phone number. Check your Community inbox

Re: Provided incorrect IMEI number

Handy1 — Sun, 19 Nov 2023 00:11:45 GMT

@Andrew3377 Its best not to use the IMEI just the account number , no worries I’ll send you the porting team phone number private message and just give them the old providers account number and they can re trigger the port request for you

Re: Provided incorrect IMEI number

Chalupa_Batman — Sun, 19 Nov 2023 00:13:55 GMT

Hi @Andrew3377

Are you porting over a number to Public Mobile? If not, you can reach a CS Agent to correct it by this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will message you in the top right corner.

Re: Provided incorrect IMEI number

JYS — Tue, 28 Nov 2023 20:20:11 GMT

Hi, I also have the same issue. Could you send me the porting team’s number as well? Thank you!

Re: Provided incorrect IMEI number

Kandicem — Sat, 06 Jan 2024 15:52:28 GMT

Hi @Handy1 could you please send that number to me as well - I chose to enter my IMEI number instead of my account number this morning during the port in, and need to change that.

Thanks!

Re: Provided incorrect IMEI number

hTideGnow — Sat, 06 Jan 2024 15:56:06 GMT

hi @Kandicem

here is @hTideGnow I have sent you the number