topic Re: No option to upgrade to 4G 2024 in Get Support

how to make the manual payment?

Annie818 — Fri, 05 Jan 2024 19:54:58 GMT

I have the auto payment in my account. How can I make the manual payment as I want to upgrade my plan

Thanks

Re: how to make the manual payment?

Handy1 — Fri, 05 Jan 2024 20:00:59 GMT

@Annie818 Best to change plan for next renewal and not immediately or you lose money on your current cycle PM is pre paid and no refunds

Here a pic for illustration

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

but if you don’t care and just want to upgrade now just select plan and pay now and you will be charged the full amount of new plan and start a new 30 day cycle right away

or you can ask support to change your plan right away also

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how to make the manual payment?

Annie818 — Fri, 05 Jan 2024 20:03:15 GMT

Really? no refund? the money should go to the Credit for next payment I thought.

Thanks for your comment

Re: how to make the manual payment?

Yummy — Fri, 05 Jan 2024 20:04:17 GMT

Go to Payments and then:

Either use voucher or just add funds from your registered credit card.

Re: how to make the manual payment?

Handy1 — Fri, 05 Jan 2024 20:06:54 GMT

@Annie818 No unfortunately there’s no pro rating like post paid service such as Telus .PM is pre paid and no refunds why’s it’s always advised to charge plan for next renewal and not immediately. Even if you ever decide to leave PM it best to do it just before your renewal to minimize loss of money and any credits on the account will be gone so best use them up first to if you find yourself wanting to ever leave

Re: how to make the manual payment?

Annie818 — Fri, 05 Jan 2024 20:10:20 GMT

thanks for your help. I will try on it

Re: No option to upgrade to 4G 2024

Annie818 — Fri, 05 Jan 2024 22:45:20 GMT

How can you make the manual payment with this upgrading? Thanks

Re: No option to upgrade to 4G 2024

Chalupa_Batman — Fri, 05 Jan 2024 22:48:57 GMT

Well @Annie818 I have my credit card set up so it just come out automatically. I'm very OK with that cause I get my PC points. LOL. Plus I'm on the old Legacy Rewards plan so I get $2 off my bill. You can always pick up vouchers and place them on your account so you don't need a credit card after the initial set up. Does that answer your question?

Re: how to make the manual payment?

Chalupa_Batman — Fri, 05 Jan 2024 22:53:08 GMT

Hey @Annie818

As I mentioned in the other thread, if you already have autopay and you happen to be on Legacy Rewards, the older point system, my honest opinion is NOT to change it. You will lose your $2 discount every month. That's $24 in discount you'd lose.

Re: No option to upgrade to 4G 2024

Annie818 — Fri, 05 Jan 2024 22:56:51 GMT

Thanks for your reply, I never pick up vouchers, I have no idea for it, and I will try it after

Right now, I asked the agent and get one upgrading offer--he ask me to make the manual payment 1st, and then he will set up the upgrading for me. I did no find where and how to make the manual payment

Re: No option to upgrade to 4G 2024

Annie818 — Fri, 05 Jan 2024 23:01:18 GMT

right, I thought that will works. but when I go to my account, I do not know how to use my register credit card to make the manual payment

Re: No option to upgrade to 4G 2024

Annie818 — Fri, 05 Jan 2024 23:13:13 GMT

really? why they ask me to make the manual payment 1st, then tell him, then he will set the upgrading for me with the plan he offered to me

Re: No option to upgrade to 4G 2024

Annie818 — Fri, 05 Jan 2024 23:19:10 GMT

Thanks. Let me go to try now

Re: No option to upgrade to 4G 2024

Handy1 — Fri, 05 Jan 2024 23:21:59 GMT

@Annie818 .yes they should they did for me on two accounts and you have verified your the account holder

Re: No option to upgrade to 4G 2024

Annie818 — Fri, 05 Jan 2024 23:26:12 GMT

what is my voucher code?

Re: No option to upgrade to 4G 2024

Handy1 — Fri, 05 Jan 2024 23:28:02 GMT

@Annie818 Thats to load funds from a voucher you buy from gas stations 7-11 or recharge.com can be loaded on that screen shot of yours or added *611

Re: No option to upgrade to 4G 2024

Chalupa_Batman — Fri, 05 Jan 2024 23:37:06 GMT

If you don't want to run out cause it's too cold, this link has been used by many here.

https://www.recharge.com/en/ca/public-mobile

Re: No option to upgrade to 4G 2024

computergeek541 — Fri, 05 Jan 2024 23:49:04 GMT

@Chalupa_Batman wrote:
If you don't want to run out cause it's too cold, this link has been used by many here.
https://www.recharge.com/en/ca/public-mobile

I'm unaware if Public Mobile and recharge.com ever had any type of partnership sponsership program with each other, but I will say that recharge.com's fees are very high compared to the competion. Muskbird is priced lower when it comes to the fee that they charge to sell a voucher.

Re: No option to upgrade to 4G 2024

Annie818 — Fri, 05 Jan 2024 23:54:41 GMT

Thanks, good to know it. I think I only have *611 for this time, I never have the rest before

Re: No option to upgrade to 4G 2024

Annie818 — Sat, 06 Jan 2024 00:02:06 GMT

thanks. I am laughing on myself now. *611 is not working for the redeem voucher. Let me try "Below it was option to add funds with credit card and you can top up the account with your credit card on file instead "

I have learned a lot for the public mobile for those 2 days. Thanks for all yours' helping