topic Phone number transfer in Get Support

Phone number transfer

kirbyfanclub — Sat, 06 Jan 2024 23:18:46 GMT

Hello! Just became a PM customer, received my SIM yesterday and completed activation.

I selected a temporary number and confirmed that was working before submitting a number transfer request.

This morning (with my old Telus SIM in my phone) I received a text from Telus to confirm the transfer within 90 minutes. I said yes. Since then my account with Telus has been deactivated.

Now I think I’m just waiting on PM to finalize it on their end. Just wondering if folks know the estimated timeline for this? I currently have no text, call or data (incoming or outgoing).

I leave to the US in a couple days and really would love if this was up and running by then 🙂

Any info is much appreciated, thanks!

Re: Phone number transfer

Cheetah24 — Fri, 05 Jan 2024 19:28:56 GMT

@kirbyfanclub: Welcome to Public Mobile. 🙂

I would contact the service agent by direct message as soon as possible (use this link); https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And explain them this issue and ask them if the number transfer is going okay. This is important so that they are aware and can look into this and you are not just guessing.

Re: Phone number transfer

kirbyfanclub — Fri, 05 Jan 2024 21:12:22 GMT

Thanks so much for the link! Will do now 🙂

Re: Phone number transfer

Cheetah24 — Fri, 05 Jan 2024 21:15:04 GMT

You are most welcome 🙂

Re: Phone number transfer

Dunkman — Sat, 06 Jan 2024 23:20:34 GMT

@kirbyfanclub

If you are still awaiting CSA response, might want to try a reboot of your phone. Or network reset of phone (this will erase any saved Wifi settings)