topic Re: service in Get Support

service

vogelaar — Sat, 06 Jan 2024 04:15:34 GMT

I can make outgoing calls on my iphone but I cannot receive incoming calls. However, the incoming calls are displayed under Missed Calls.

Re: service

softech — Sat, 06 Jan 2024 04:22:31 GMT

@vogelaar

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: service

computergeek541 — Sat, 06 Jan 2024 09:44:01 GMT

@softech wrote:
@vogelaar
A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

I don't see this as being a number porting issue. If porting wasn't finished, the calls wouldn't even showing as a missed call in the device's call log. The calls would stil l be going to the old carrier's service.

Re: service

HALIMACS — Sat, 06 Jan 2024 12:45:15 GMT

Firstly @vogelaar, are you a NEW customer here and were you porting (moving) your number from another mobile service provider? If so, then follow @softech advice as a first step.

If that's NOT the case and you've previously been receiving these calls, try these fixes:

ensure airplane mode is not enabled
ensure do not disturb is not enabled
ensure your ringer volume is turned up
ensure the number calling you is not on a blocked senders list
disable any call-forwarding features/settings
turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers
remove and reinsert your SIM card
reset network connections

Re: service

HALIMACS — Sat, 06 Jan 2024 12:48:10 GMT

Although @computergeek541 , if the OP had the old provider SIM card in the device (maybe a dual-SIM phone), wouldn't the incoming calls still display under the device's call log even if the device was set to the PM SIM card slot?

I am unsure how this works as I've never owned (used) a dual-SIM device.

Re: service

JB416 — Sat, 06 Jan 2024 13:22:52 GMT

You may also have to check your phone setting (silence unknown caller is off) as you maybe in the middle of porting and all call is showing as unknown hence directly silenced and moved to missed call