topic Re: I make a call...but I don't hear the other person's "hello" so they almost hang up in Get Support

I make a call...but I don't hear the other person's "hello" so they almost hang up

lindamac43 — Sat, 06 Jan 2024 21:23:38 GMT

Update.. Resolved for at least one of the landline numbers I call. (can't test the others just yet) CS did their reset and I did one on my end. Thank you all for the help!

Customer for a year. All good with my Samsung S21 until the last 2 months or so.

I make a call...but I don't hear the other person's "hello" so they almost hang up because not hearing anything from me and they assume it's a spam call. I use phone most of the time for work and can't have this happening. I saw another post with similar issue but did not see a solution. Phone is a 3-yr old Samsung S21.

Has been happening for about the last 2 months.

Also starting to periodically drop call to one specific new BC number (parents) after about 15 mins.

Any suggestions?

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

Handy1 — Sat, 06 Jan 2024 02:35:24 GMT

@lindamac43 Try resetting network settings see if that helps . You can also try setting phone to 3G and test

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

hairbag1 — Sat, 06 Jan 2024 02:35:42 GMT

@lindamac43

try that sim in a different phone for a few days to see if it clears up with a different phone.

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

Chalupa_Batman — Sat, 06 Jan 2024 02:36:32 GMT

I would suggest contacting a CS Agent and ask them to reset your line. Here's a link to reach them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

HALIMACS — Sat, 06 Jan 2024 02:36:54 GMT

@lindamac43

Can you try the PM SIM card in another device to see if you experience the same result?

This well help establish whether device or network issue.

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

lindamac43 — Sat, 06 Jan 2024 02:45:30 GMT

will do! thk you

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

hTideGnow — Sat, 06 Jan 2024 02:47:10 GMT

hi @lindamac43 it happens to every call or just selected contacts?? try to use soeaker phone or Bluetooth headset to test, this can tell if it is problem with your phone.

and make sure you have the latest OS and try Reset All Networks

Of course, you can try a different phone to test

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

lindamac43 — Sat, 06 Jan 2024 02:53:44 GMT

No, not every call. Also, just realized that it MAYjust be to calls that I make to Landlines. At rec of another on here, just sent request to CS for a reset of my line.

Is that the method you mean when you say to Reset All Networks?

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

lindamac43 — Sat, 06 Jan 2024 02:54:38 GMT

will give that a try!

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

HALIMACS — Sat, 06 Jan 2024 02:55:14 GMT

Indeed @lindamac43 , better to let Public Mobile Customer Support Agents do the resetting of the account at their end.

They can reprovision the service/SIM and it may help.

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

hTideGnow — Sat, 06 Jan 2024 02:57:57 GMT

hi @lindamac43

what phone you have??

something like this:

Settings > System > Advanced > Reset options > Reset network settings

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

Chalupa_Batman — Sat, 06 Jan 2024 03:42:49 GMT

I really wish anyone who tells other customers here to reset all their network settings would kindly remind them that by doing so, they will lose all saved WiFi passwords on their phone. I think as customers helping other customers, it's imperative we advise folks of this. Not sharing this information can cause them grief later on.

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

hTideGnow — Sat, 06 Jan 2024 03:46:42 GMT

good advise @Chalupa_Batman

will remember

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

hairbag1 — Sat, 06 Jan 2024 03:54:05 GMT

@Chalupa_Batman

seein' as you brought it up...are there any other changes that will occur ? Bank passwords, Public Mobile / Eversafe passwords ?

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

Chalupa_Batman — Sat, 06 Jan 2024 04:02:48 GMT

Hey @hairbag1 Bank passwords, Public Mobile / Eversafe passwords and such are all browser related passwords. Resetting all network settings will lose all their saved WiFi log ins and passwords. They may have a couple dozen set up automatically like work, school, doctors office and other important locations. I have over 30 locations saved in mine. I'd hate to redo them all. Plus you'd lose any VPN settings if you had one. Plus you'd have to reconnect any and all bluetooth connections. I have 10 pairs of headphones/headsets/earbuds plus 3 vehicles. I feel like I'm missing something but alas. It's 10pm and I'm ready for bed. Hope this sheds some light on why it's important to share this with customers.

EDIT: Please note I wasn't or am not calling anyone out, just sharing something we don't often think about when resetting all network settings. Happy New Years everyone! 😎

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

hairbag1 — Sat, 06 Jan 2024 04:30:34 GMT

@Chalupa_Batman

you've provided valuable info that isn't always known by people when we suggest to "reset network settings". I didn't know if all passwords would be affected. Thanks again...and Happy/Healthy New Year !

Re: I make a call...but I don't hear the other person's "hello" so they almost hang up

lindamac43 — Sat, 06 Jan 2024 12:04:24 GMT

A Samsung....and that is the correct route to Reset Network Settings. thk you!