topic Re: Call History in Get Support

Call History

TBPM — Sat, 06 Jan 2024 09:46:44 GMT

Hi,

am I able to get call history from years back? Who can I contact for this?

Re: Call History

Chalupa_Batman — Sat, 06 Jan 2024 01:27:36 GMT

Hey @TBPM

Sadly no. You can go into your phone history on your account and go back 90 days tops. Only option.

Re: Call History

hTideGnow — Sat, 06 Jan 2024 01:30:40 GMT

hi @TBPM

sorry, only 90 days.

Support can't help either, I think

Re: Call History

Handy1 — Sat, 06 Jan 2024 01:50:36 GMT

@TBPM No sorry you can only go back 90 days and support can’t go back any further either unfortunately

Re: Call History

TBPM — Sat, 06 Jan 2024 02:01:38 GMT

is it for sure support can’t go any further back? Has anyone tried?

Re: Call History

Handy1 — Sat, 06 Jan 2024 02:04:32 GMT

@TBPM unless you had some court order I don’t think they will open the vaults to go that far back . For long as I’ve been a round here I’ve never heard of anyone getting records going back then 90 days usage

Re: Call History

Alibhai — Sat, 06 Jan 2024 02:16:40 GMT

You won't be able to get your call history,every month you should take a photo of the call history.

Re: Call History

hTideGnow — Sat, 06 Jan 2024 03:37:39 GMT

hi @TBPM you can try and let us know, but I doubt they will help, or make sure you give them a reason they cannot say no

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437