topic Re: Verification codes in Get Support

Verification codes

Avery2121 — Sat, 06 Jan 2024 09:35:23 GMT

Since signing up I do not receive verification codes. Suggestions? @ Link to members

Re: Verification codes

hTideGnow — Sat, 06 Jan 2024 02:27:13 GMT

hi @Avery2121

please download PM app and try login from there.

Re: Verification codes

HALIMACS — Sat, 06 Jan 2024 02:31:34 GMT

@Avery2121

It may take a week or so for all those who use these verifications to get the new subscriber info sorted.

This does happen when users move mobile service providers.

If it's been MORE THAN a week or so, reach out to the customer support agents.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Verification codes

Chalupa_Batman — Sat, 06 Jan 2024 02:32:48 GMT

Hey @Avery2121

When you say verification codes, are we talking from the CRA or Banks? Or are you talking about the PM 2FA code?

Re: Verification codes

Handy1 — Sat, 06 Jan 2024 02:33:51 GMT

@Avery2121 Code to log into Your account?? Or 2FA code from other institutions?? For your account try tapping didn’t get code option you might get option to send code to email instead , if no luck submit ticket with support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if it’s 2FA for other institutions note it can take 3-5 days sometimes one week before you start to receive them if you just joined PM less then a week ago

Re: Verification codes

Avery2121 — Sat, 06 Jan 2024 03:09:05 GMT

No, these codes are instant. From the bank, credit card, Google authentication- not getting any codes.

Re: Verification codes

HALIMACS — Sat, 06 Jan 2024 03:11:42 GMT

Agree @Avery2121 , they're SUPPOSSED to be instant.

The thing is, when switching providers, they sometimes take a week or so to get the new mobile service provider info sorted with the institutions sending them.

It's a 'security' thing to ensure the number wasn't moved without the subscriber's consent/knowledge.

Re: Verification codes

Handy1 — Sat, 06 Jan 2024 03:12:36 GMT

@Avery2121 And did you join PM less then week ago ?? If so give it a week and they should start to work . Takes time for these institutions to know you legitimately changed carriers to prevent sim card fraud

Re: Verification codes

hTideGnow — Sat, 06 Jan 2024 03:15:48 GMT

hi @Avery2121 it is normal after porting, those 2FA codes from. banks will take 3 to 7 days to start working again. Banks has created some security policy to delay the code after a number changed carrier to avoid sim fraud, which is very common

Re: Verification codes

computergeek541 — Sat, 06 Jan 2024 04:42:12 GMT