topic Re: Help in Get Support

Help

Shelldog — Fri, 05 Jan 2024 23:05:32 GMT

Hiii..

I have the plan that includes US unlimited calling but I can’t call the US.
help please

Re: Help

pmbc — Fri, 05 Jan 2024 23:07:11 GMT

@Shelldog Do you know if it shows the right plan in your subscription? What happens when you call the US number?

Re: Help

Handy1 — Fri, 05 Jan 2024 23:07:43 GMT

@Shelldog Are you in the US now ? Or just trying call the US from Canada

Re: Help

Shelldog — Fri, 05 Jan 2024 23:18:29 GMT

I’m in Canada trying to call the US

Re: Help

Shelldog — Fri, 05 Jan 2024 23:19:11 GMT

Yes it’s shows that it’s on my plan.. when I call it says nope not calling

Re: Help

Handy1 — Fri, 05 Jan 2024 23:20:22 GMT

@Shelldog Try rebooting the phone and put a 1 in front of the contact @Shelldog

Re: Help

Shelldog — Fri, 05 Jan 2024 23:20:43 GMT

I have done that for 2 days

Re: Help

pmbc — Fri, 05 Jan 2024 23:21:15 GMT

@Shelldog Do you get a busy signal or message saying it's not in service or it just doesn't try to connect? Did you just switch to this plan or did you just sign up with PM and this is the plan you selected?

Re: Help

Phil_Adelphus — Fri, 05 Jan 2024 23:27:26 GMT

@Shelldog Does the number you're calling start with any of these? 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726

Re: Help

pmbc — Fri, 05 Jan 2024 23:32:51 GMT

Interesting @Shelldog

Calls to 411, 511, Reedly, California (559-726-XXXX), Carroll, Iowa (712-775-XXXX), Lake Park, Iowa (712-432-XXXX), Charles City, lowa (641-552-XXXX), Pine Ridge, South Dakota (605-562-XXXX), Redfield,South Dakota (605-475-XXXX), and Fort Thompsons, South Dakota (605-477-XXXX) are not included.