topic Re: New subscription issues in Get Support

New subscription issues

RoseDamaso — Fri, 05 Jan 2024 21:58:39 GMT

I recently switched to public mobile from zoomer wireless, however I am unable to make or receive calls. My old phone plan was cancelled so I am stuck without service. When I call 611 it is asking me to pay again after they have already taken money from my visa. The customer support will not allow me to make a ticket so the system seems to be down. I am at a loss of what to do to get a working phone. Any help would be appreciated.

Re: New subscription issues

Handy1 — Fri, 05 Jan 2024 22:00:11 GMT

@RoseDamaso Please submit ticket with CS agent to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New subscription issues

softech — Fri, 05 Jan 2024 22:00:36 GMT

@RoseDamaso

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: New subscription issues

RoseDamaso — Fri, 05 Jan 2024 22:49:26 GMT

After talking to the Porting team, the number was ported. The problem seems to be with service or something else.

Re: New subscription issues

softech — Fri, 05 Jan 2024 22:53:18 GMT

@RoseDamaso probably sim provisioning. Easy fix for PM support and you just need to message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: New subscription issues

Handy1 — Fri, 05 Jan 2024 22:55:22 GMT

@RoseDamaso Yes please use the link in provided below to contact support to re provision the SIM or use this direct link

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437