topic Re: New Visa in Get Support

New Visa

murray57 — Fri, 05 Jan 2024 03:21:56 GMT

Hello - I am trying to put a new visa expiry into my profile to keep on file and to make a payment, but it says that it cannot do it now - try later.

What is wrong?

Murray xxxxxx

Re: New Visa

Sansan — Thu, 04 Jan 2024 22:10:40 GMT

It is nothing you are doing incorrectly. For weeks now others have reported issues with updating credit card info.

Send a private message to public mobile below and let them know. Please don't provide any personal information here. This is a public site.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Visa

Chalupa_Batman — Thu, 04 Jan 2024 22:11:33 GMT

Hey @murray57

There's been some issues lately. Just wait over an hour, clear your browser cache, reboot your browser and try again. If you're still having issues you can reach a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Visa

Handy1 — Thu, 04 Jan 2024 22:11:22 GMT

@murray57 Been a lot of complaints about this best to wait 24 hours and try again from another browser or the app even . If your in a hurry you can buy payment vouchers and load them *611 if still having issues let support know

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Visa

Shackpak1 — Fri, 05 Jan 2024 22:46:02 GMT

I'm having the same issue. Did you find a resolution?

The entire website is so frustrating...