topic Re: Account balance lost... in Get Support

Account balance lost...

jeziorm — Tue, 04 Jan 2022 20:39:01 GMT

Hi,

I`m trying to change my plan and yesterday my balance change from 65CAD to 0CAD.... why? Today I have to pay 85CAD to change my plane with 4GB data to 2GB data (costs 55CAD). Could some help me and check from system perspective what happened?

Regards,

jeziorm

Re: Account balance lost...

daredogg — Tue, 11 Oct 2016 16:40:03 GMT

Hey @jeziorm sounds like you'll need one of the PM moderators to help you. Looks like @Saray_O is currently logged on.

Re: Account balance lost...

Mary_M — Tue, 11 Oct 2016 17:05:08 GMT

Hey @jeziorm

I have put everything in order for you. I will be sending you a private message with more details.

Cheers 🙂

Mary

Re: Account balance lost...

jeziorm — Fri, 18 Nov 2016 17:55:13 GMT

Hi,

I'm struggling with phone number porting. On Monday (13 Nov) I have registered new SIM public mobile card and perform my old number transfer from virgin mobile. I have provided all information in my PM account but still my number is active and not switched to PM card. I have also fill out form SIM & Activation card on Mon/Tue but still I didn`t get any information when porting will be completed. Could you help me?

Regards,

Martin