topic Re: No option to upgrade to 4G 2024 in Get Support

No option to upgrade to 4G 2024

holly_nl — Fri, 05 Jan 2024 21:02:41 GMT

I have had the $25 3G plan for years but would like to upgrade to a 4G plan but there is no option in my account.

Can I upgrade without losing my rewards?

Re: No option to upgrade to 4G 2024

Chalupa_Batman — Fri, 05 Jan 2024 21:08:42 GMT

Hi @holly_nl

Reach out to a CS Agent and they can up grade for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I upgraded from the $25 5GB 3G plan to the $29 30GB 4G plan. Just note, they will only "upgrade" and not downgrade. I give full credit to @Handy1 and @kb_mv for sharing this with the community.

Re: No option to upgrade to 4G 2024

Handy1 — Fri, 05 Jan 2024 21:05:11 GMT

@holly_nl Best to ask support they can sometimes help you might have better luck asking for then30GB for $29 as it would be seen as a upgrade not downgrading the plan . But other have had luck just by asking

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No option to upgrade to 4G 2024

Cheetah24 — Fri, 05 Jan 2024 21:43:24 GMT

@holly_nl: And for the rewards part, yes when you upgrade or change your plan (by yourself or through the support agents) you will not lose existing rewards. The existing rewards are only lost if you cancel your plan and come back again. 🙂

Re: No option to upgrade to 4G 2024

Handy1 — Fri, 05 Jan 2024 21:49:06 GMT

@Cheetah24 Or if you voluntarily opt into them from the rewards portal and if you do it’s a one way street and no going back @holly_nl so avoid going into the rewards portal for they very reason and just stick with my old legacy rewards

Re: No option to upgrade to 4G 2024

BKNS27 — Fri, 05 Jan 2024 22:19:45 GMT

@holly_nl

On the top of the plans, there is an option to click from All plans to 5G or 4G plans for existing members.

Your current rewards and rewards system will stay the same unless you want to change to the Points system if you are currently on the Legacy system.

Re: No option to upgrade to 4G 2024

holly_nl — Fri, 05 Jan 2024 22:15:23 GMT

Nope, nothing on my pages

Re: No option to upgrade to 4G 2024

holly_nl — Fri, 05 Jan 2024 22:16:41 GMT

Thanks I will give it a try.

Re: No option to upgrade to 4G 2024

Chalupa_Batman — Fri, 05 Jan 2024 22:50:08 GMT

Hey @holly_nl

One thing I should mention that I keep forgetting, so very sorry about that. The plan would be instant, not at renewal date. So if you already paid for the month, you'd lose what you paid until your renewal date. They'd charge you right away.