topic Re: Leaving pm in Get Support

Leaving pm

Prestonr — Tue, 04 Jan 2022 20:39:00 GMT

Re: Leaving pm

Prestonr — Sat, 03 Mar 2018 01:24:35 GMT

Re: Leaving pm

mimmo — Sat, 03 Mar 2018 00:59:11 GMT

Sorry oficially there are no refunds.

If you buy a gift card you can't get a refund for the unused portion. Prepaid is the same

Re: Leaving pm

Prestonr — Sat, 03 Mar 2018 01:25:13 GMT

Re: Leaving pm

Prestonr — Sat, 03 Mar 2018 01:25:47 GMT

Re: Leaving pm

mimmo — Sat, 03 Mar 2018 01:06:47 GMT

To file a complaint you need to first try to resolve your issue with your provider. To do that you need to contact the mods directly.

Again since this is prepaid there are different rules.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Leaving pm

will13am — Sat, 03 Mar 2018 01:07:25 GMT

@Prestonr, good luck with your complaint. Prepaid service is different from post paid. Public Mobile is not obligated to give a refund for paid but unused service. The CCTS will reaffirm that if you consult with them.

Re: Leaving pm

Prestonr — Sat, 03 Mar 2018 01:26:30 GMT

Re: Leaving pm

Luddite — Sat, 03 Mar 2018 01:24:28 GMT

Sadly "Prepaid service credits are non-refundable. After ninety days with no active rate plan, your account will be automatically deactivated. " as noted here: https://publicmobile.ca/pdfs/Public_Mobile_Terms_of_Service.pdf.

Re: Leaving pm

mimmo — Sat, 03 Mar 2018 01:41:01 GMT

@will13am, @Luddite looks like we replied to an empty thread.

Re: Leaving pm

Luddite — Sat, 03 Mar 2018 01:43:26 GMT

@mimmo Really? You mean my utterances are like a bag of helium gas?

Re: Leaving pm

canucks4life — Sat, 03 Mar 2018 01:49:11 GMT

I've left as well...please help my wife by sending a Koodo migration offer to non-promo plan clients

Re: Leaving pm

Anonymous — Sat, 03 Mar 2018 01:49:14 GMT

@canucks4life, no one here can send her such an offer. The offers come froom Koodo.

Re: Leaving pm

canucks4life — Sat, 03 Mar 2018 01:51:32 GMT

@Anonymouswrote:
@canucks4life, no one here can send her such an offer. The offers come froom Koodo.

They're in bed together...kissing cousins whatever you want to call it