topic Re: 'Create a ticket' issue in Get Support

'Create a ticket' issue

jkcg — Fri, 05 Jan 2024 20:38:00 GMT

Hello,

I can't send an email to create a ticket with an error message.

I seem no issues with my message..

Thanks in advance for any help on this.

Re: 'Create a ticket' issue

Handy1 — Fri, 05 Jan 2024 20:37:34 GMT

@jkcg Maybe log out for half hour log back in and try submitting one again . I’ve had that happen to me before to and just end up waiting little bit of time and it works

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 'Create a ticket' issue

BKNS27 — Fri, 05 Jan 2024 20:37:55 GMT

@jkcg

Did you click on your avatar top right then Messages>Pen/paper icon then address to CS_Agent?

Re: 'Create a ticket' issue

Phil_Adelphus — Fri, 05 Jan 2024 20:38:32 GMT

@jkcg Cut the text you wrote and paste it back, it should work then.

Re: 'Create a ticket' issue

computergeek541 — Fri, 05 Jan 2024 20:39:00 GMT

This is a website issue. It can happen when there are websites linked to in the message. Even if there aren't any website links, please try changing some of the messages before trying to send it again.

Re: 'Create a ticket' issue

softech — Fri, 05 Jan 2024 20:39:58 GMT

@jkcg you were already using the correct link, no need to try the other links provided

what you need to do is

just copy all that your typed,
then delete them all
then right click and use "paste as text"

and it will resolve the issue

Re: 'Create a ticket' issue

jkcg — Fri, 05 Jan 2024 20:45:02 GMT

I tried it but doesn't work.

Re: 'Create a ticket' issue

jkcg — Fri, 05 Jan 2024 20:45:41 GMT

Tried it but no luck..

Re: 'Create a ticket' issue

Phil_Adelphus — Fri, 05 Jan 2024 20:46:03 GMT

@jkcg Did you copy and paste something from another web page, or include links? If so you need to remove them and re-type the message without.

Re: 'Create a ticket' issue

jkcg — Fri, 05 Jan 2024 20:46:07 GMT

Yes

Re: 'Create a ticket' issue

jkcg — Fri, 05 Jan 2024 20:46:33 GMT

Still the same issue with the link..

Re: 'Create a ticket' issue

BKNS27 — Fri, 05 Jan 2024 20:47:44 GMT

@jkcg

Try clearing the cache and go incognito on your browser then try again.

Re: 'Create a ticket' issue

Handy1 — Fri, 05 Jan 2024 20:47:54 GMT

@jkcg I was saying to firs wait half hour . But I think if I were you I would try @softech suggestion

Re: 'Create a ticket' issue

pmbc — Fri, 05 Jan 2024 20:48:21 GMT

@jkcg Whenever I've gotten this error it's related to a link in my message. It's usually corrected automatically and I just click send a 2nd time to send the message. Alternatively you can cut your message, paste it into notepad and copy that text back into message body and send it.

Re: 'Create a ticket' issue

softech — Fri, 05 Jan 2024 20:50:14 GMT

@jkcg

paste as text usually work. Make sure you have no link, no paste from other sources (better to type it out or if youbreally need to paste, use paste as text again ), and try to not use any special format, no BOLD , no colour or so

Re: 'Create a ticket' issue

jkcg — Fri, 05 Jan 2024 20:49:51 GMT

I copied security questions from CS agent message and answered to it (there is no link). I tried to wrote a new message without coping it, but still the same...

Re: 'Create a ticket' issue

Phil_Adelphus — Fri, 05 Jan 2024 20:53:54 GMT

@jkcg Can you refresh or close the page and start again? Sometimes some residual offending html remains if it was too close to the typed text and didn't get sufficiently wiped when you started over.

Re: 'Create a ticket' issue

jkcg — Fri, 05 Jan 2024 20:57:48 GMT

I tried to copied all the text into Notepad and pasted it.. it seems to work. Thanks for your help!