topic Re: SIM card PUK in Get Support

SIM card PUK

alimohamed — Fri, 05 Jan 2024 20:23:35 GMT

hI, IMY SIM card PUK have been blocked

i need PUK number to un block my number

how i can contact a moderator

could some body help me please

Re: SIM card PUK

softech — Fri, 05 Jan 2024 20:26:03 GMT

@alimohamed

is it really sim card PUK?? what was the exact error message? Depends on the message, you have to ask the PUK code from different places

if it is really sim card PUk, and If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: SIM card PUK

Handy1 — Fri, 05 Jan 2024 20:25:22 GMT

@alimohamed If it’s a SIM card puk you need support to get it for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card PUK

BKNS27 — Fri, 05 Jan 2024 20:35:27 GMT

@alimohamed

FYI, the Moderator have change their title as a CS_Agent (Customer Service Agent).