topic Re: Number Transfer Issue in Get Support

Number Transfer Issue

Joyceyvuong — Tue, 21 Nov 2023 23:52:38 GMT

Hello,
I am requesting to transfer my mobile phone number and did not received the authorization SMS from my Old-Service-Provider until after the 90 minutes. I tried to resubmit the transfer request by contacting a Customer Support Agent but the link has a 404 error. I followed the steps to refresh the page, erase the cookies, and clearing the cache from my browser but it still does not work. @CS_Agent, please help! Thank you.

Re: Number Transfer Issue

softech — Tue, 21 Nov 2023 03:50:48 GMT

@Joyceyvuong

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

**But they are closed for tonight, please call them tomorrow morning

Re: Number Transfer Issue

Handy1 — Tue, 21 Nov 2023 03:51:17 GMT

@Joyceyvuong No worries I’ll send you the porting team number private message and they can re trigger the port request for you

Re: Number Transfer Issue

EliseUrness — Fri, 05 Jan 2024 18:40:42 GMT

I am having the same issue and really need a customer support person to resubmit the number transfer request asap. I have been unable to submit a ticket for over a week.

Re: Number Transfer Issue

Handy1 — Fri, 05 Jan 2024 18:43:02 GMT

@EliseUrness Sent to your inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage