topic Re: Subscription did not update upon renewal in Get Support

Subscription did not update upon renewal

Jon81 — Fri, 05 Jan 2024 19:08:02 GMT

In December I received a promo for a great deal in a new subscription plan. I had it set up to change to the new subscription on my renewal date of Jan. 05, 2024. Today, my renewal date, my account was deactivated. I had 40.00 already on my account and had a message that I needed to pay an additional 5.75 which I payed. After taking my payment and reactivating my account it did not refresh to my new subscription but rather has me locked to my old subscription. Can anyone help?

Re: Subscription did not update upon renewal

Handy1 — Fri, 05 Jan 2024 18:16:46 GMT

@Jon81 Yes unfortunately this happens sometimes when plan change is scheduled for next renewal . Easy fix for support please submit ticket to get fixed

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription did not update upon renewal

Chalupa_Batman — Fri, 05 Jan 2024 18:16:47 GMT

Hi @Jon81

You can reach out to a CS Agent via this link to get them to resolve the problem

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437