topic Re: Moat frustrating process in Get Support

Moat frustrating process

ANNA33 — Sun, 14 Jan 2024 16:04:13 GMT

I need to see an agent to activate my sim to my old number..I cannot log in and I have been trying to resolve this issue for many days ..I can't do this anymore..where can go in Surrey bc Canada to see am agent

Re: Moat frustrating process

Handy1 — Fri, 05 Jan 2024 17:55:18 GMT

@ANNA33 sorry you can’t there’s no live support for PM , you need to engage them private message ,Please use this direct link to support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Moat frustrating process

Phil_Adelphus — Fri, 05 Jan 2024 17:59:21 GMT

@ANNA33 Is this a new sim or your original sim? How long has your old number been without service, if it is more than 90 days since the last payment expired then the account is deactivated and you won't be able to log in and your old number is gone.

Edited to add, it seems we have two threads on the same topic.