topic Re: Wrong data usage in Get Support

Wrong data usage

Kootenays — Wed, 27 Dec 2023 02:31:31 GMT

Why does my data usage say I’ve used data at 12:27 and 12:28 a.m. Dec 25 when I wasn’t even on my phone? My data billing cycle started today and says I’ve used about 6mb data when I haven’t. How can this be remedied?

Re: Wrong data usage

softech — Wed, 27 Dec 2023 02:34:32 GMT

@Kootenays

PM does not update the data usage constantly. In fact, it only update it twice a day.

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The early morning usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

PM does not update the data usage constantly. In fact, it only update it twice a day.

And for your 6Mb usage, Public mobile uses about a 5.2mb buffer for your mobile data. This gets reset nightly or when you toggle airplane mode on and turn your mobile data

Re: Wrong data usage

Handy1 — Wed, 27 Dec 2023 02:34:17 GMT

@Kootenays @pm updates its usage history 2x a day so your always seeing the last 12 hours used , also PM has cache issue so

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Wrong data usage

Kootenays — Fri, 05 Jan 2024 17:21:20 GMT

Thank you for the clarification!

Re: Wrong data usage

banny — Wed, 04 Sep 2024 22:55:28 GMT

The last two months my data usage seems to have been inflated by Public Mobile. I only have 250MB. So far this month (only 4 days) public mobile says that I've used 212 MB. My phone says 66MB (I know that's not alsways right). But when I actually look at the usage on PM (by filtering to data usage only) the last 7 days is only 65 MB. The same thing happened last month. PM total was way off from the total when I filter usage to data. Anyone else have this problem?